2016 has arrived! Let’s get social and enjoy!

Dear readers,

I’ve been quite busy since my last post in late November 2015. I gave my resignation a few months ago in order to be released from my professional duties and be able to start a new job in the coming months.

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Currently based in France, initially based in Nice – French Riviera, I decided to relocate to Paris in order to face new challenges. How exciting it is! As 2016 is just beginning, I’m very excited by this white sheet I have to complete and hope to be able to write this story with you.

Therefore I hope 2016 will be as enjoyable as excited it is to me today for all of you!

Since digital jobs require open-mindedness, feel free to connect with me in order to discuss content management, social media crisis or digital marketing, wherever you might be located from the US to Asia and who knows, may be we will be able to meet IRL soon

May 2016 will bring you everything you need, want, desire and above all, may the force be with you (and… don’t blink! Sorry, I wanted to make a mention to Dr Who, I’m a big fan!)

don't blink no text

Summer ends… Let’s get Back on track!

I’ve been deserted this blog for a few months now and I think time has come to use it as it should be use.

I felt guilty of not being active on this blog as much as I wanted initially. But this little experiment shows how much social media deals with having clear commitments and stick to it.

Let’s have a look at the main aspects that have to be considered in order to design a long term blogging strategy

Be prepared

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You have to set clear goals and for that you need to prepare what you’re are going to share with others… But not only! You’ll also have to be prepared: to be criticized, shared eventually, challenged, questioned…

And sometimes to be prepared not to be convinced of the path you’ve decided to follow. But also to be disappointed because you thought you could have reach a bigger audience.

Be determined

That’s where determination plays a powerful role. Because as long as blogging has not been integrated as a real routine, then you’ll have to fight with you own demons: laziness and lack of confidence.

Consider what such activity brings you in the end, not what you might be confronted to… And above all, consider it as a way to challenge yourself on a regular basis (as Frank does!)

frank

Be enthusiastic

I think writing is something that might be learnt progressively. You have to learn how to write for your own blog…

But think a little… You also have to learn how to write your messages on Facebook, Twitter… When you take a picture, you think of it, you organize it, you want to take it in order to share it with others… Then you are designing your own message. Writing is the same to me.

I’m really convinced you can find you tone by selecting what makes you feel better, what you like and love. In other words, being an enthusiastic person, being motivated and passionate is decisive. By sharing things that matter to you with your audience is

Routine might sometimes sounds like boring. Yet the routine is the number tool that can be really useful in order to be more effective… i’s even a power when you know how to break it and how to create new ones.

To do so, nourish yourself, do your howework, share it with others! What would be your advice for being back on track for this year to come?

10 take aways about the Corporate Social Media Summit in NYC #CSMNY

I landed a few days ago from my flight back home from New York and decided to wrap up some of the main take aways I had after this conference.
No offense with the participants I would not mention in this short post but you’ll find in this short article a subjective vision of some points that really made an echo for me due to my own previous experiences, convictions, etc…

1/ Infobesity… Always!

Not my favorite moment of the conference, yet people among the attendees seemed very moved by this concept. This concept has long been shared in Europe as one of the constraints that impose the companies to find the needle in the stack. Yet here, it’s interesting to see that this concept is not just a concept. Infobesity is not a danger, it’s a warning about your need to look at the accurate information, metrics and remind us that we have to be agile in our social media monitoring or strategies. Always adapt, refine, change. In my opinion, in a way, I would say that dealing with infobesity as an asset is a key to success.

2/ Customers’ delight in the end

Customer relationship is a big challenge. But it’s not the end of the journey! Being able to answer with the same tone and with a propos brings more that satisfaction. You can now impress your customers like NBC who designed specific content during the Superbowl for instance.

3/ Agility helps to reach your goals

To me a value which is directly linked to customers delight. If you want to achieve this customers delight then it is required to be flexible: not only in terms of organisations and processes, but your team members must be creative… and fun! Spotify is a refence when it comes to answer to their customers by designing spotify playlists as answers!

4/ Customer relationship can (must?) be cool

Social media listening used as a way to understand customers expectations and create adequate content is key. You have to understand your context and your customers expectations. In other words, people want answers. But who said that you have to use a bored tone to express it? Dollar Shave club shared a few examples sometimes… explicit!

5/ SoMe is not PR

Obviously! Customers care for valuable information. You have to craft your messages and contents and not csocial networks a another way to push your PR contents.

6/ B2B can use SoMe

Of course, I work for a company also focused on B2B customers. Interesting to see that when it comes to B2B, SoMe is also seen as an efficient tool. Zoetis (veterinarian products) use the power of tools like facebook to target their priority target (veterinarians) and feed them with valuable content to sustain their activity.
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7/Don’t underestimate your customers’ power

Crowdsourcing is definitely one of the best leverage available nowadays if you want to create things and be in line with your customers expectations. Yet every companies are not comparable to Lego.

8/ If you’ve read so far…

It is actually a fake 10 points… I will only have 9 but… Thanks for having read so far!
😉

9/ What about the others?

Periscope, Reddit ( I mean THE front page of the web), Snapchat, the importance of the search through Search Engines and their impact on reputation were not mentioned a lot… but well, choices must be made! And social media are under a constant evolution. Let’s learn a few years more about it!

10 I’ll be back!

Panelists were great with full of insights and experiences to share, the red velvet cupcake was awesome, location… perfect! I mean… NYC! Brooklyn! You see what I mean right? People as a whole, friendly..
For sure one of the most interesting social media conference I had the opportunity to attend to over these past two years!

Social media strategy: long live the ROI!

After having let this blog for a little while (2 months!) I finally have the chance to write again. On eof the main topic I have today is the ROI of social media. Many things have already been said for years (I remeber when I started working in social media business and people saying efforts where not measurable)

Yet it is reall surprising that such debate still exists. But within a company, how can we engage money without determining KPI that will assess if your efforts are worth it.

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How can we measure what we do?

If you are company your first intention is to sell something: a product, a service, your own image or your reputation. In other words, you want to create awareness and then count on this awareness in order to generate an interaction.

Measuring something implies that you kow what you are looking for.

Lincoln Memorial, Washington DC

Therefore, if you want to adjust, correct and improve what you do you really need to measure what you do.

What can be this indicators?

You are launching a LinkedIn page for your business. You plan to recruit through LinkedIn? this is clearly a good indicator to find out if the personn you’re going to recruit has been applying through LinkedIn.

You have a facebook page dedicated to your online shop? Share coupons only available on the Facebook page in order to measure the number of people watching at your content on Facebook.

You want to increase your reputation? Launch your social media plan and measure if it results in effects like: questions about your products by potential customers. Once you’ve engaged with them, ask them to post about their experiences on this same facebook page.

Design your own KPI

Of course this kind of measures are not scientific measures. Yet they deserve to be collected and analyze. And if the volume is not sufficient in comparison to your sales, then you might be considering to finetune the metrics, change it and find new ways to measure your activity. In other words, you are unique, you know your business but try to think outside of the box in order to find more accurate metrics…

But be sure that it won’t be a waste of time to find out your own indicators instead of using standardized ready to use data (like impressions on facebook). Of course it can be tempting to use already existing indicators, but don’t be lazy!

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Don’t forget that the metrics you’ll defined will be all the more accurate if they take into consideration the all customer journey! Efficient metrics will lead to real ROI and increase your customers and audiences satisfactions for sure!

Online reputation: how to be more visible on LinkedIn?

You have decided to be more visible on LinkedIn?

Either for preparing a near future made of applications to new jobs?Either to be more influential and create new contacts for your business?

Here are a few ideas of interactions that can lead to more visibility to do so!

1/ Optimize your profile regularly

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Optimizing your profile is key on LinkedIn. Having a good looking and adequate picture is the first thing you need to improve, check and things to be proud of. Many articles deal with that, but still today, many people have not yet understood that your profile picture is the first thing people seen on LinkedIn… and sometimes are even looking for! (Just in case… it is not a dating site!)

Having a cover picture that could reflect your business but why not using it as way to express your creativity too or something you are attached too?

Nevertheless, written content is also dramatic! By adding new competencies or by adding details to your profile you become more visible: every content you write on your profile is SEO sensitive which means that a search through LinkedIn or Google can show it! Elementary my dear Watson! 🙂

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2/ Share articles with you community

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Second major step to be considered. OK, you’ve done great things in your life, nevertheless it would be inappropriate to change your profile picture every week (even if I think that it could be interesting if you are a travel photographer for instance…)

Therefore another interesting feature on LinkedIn is the possibility to share articles or content like infographics, or presentations. By becoming a regular poster on LinkedIn, and necessarily by posting interesting content in order to nourish your community, your profile will be more frequently visited  and these will help you to create new connections.

Once you feel really confident with what you posted and how to react others comments then you could consider of enter in the discussion with other influencers!

3/ Interact with others activities

readenoughBy liking the content shared influencers: simple but efficient! Do it wisely by selecting the content you like. it’s really frequent to have connections that publish real valuable information but no one interact with it. By doing it you will give your connections more confidence and create a link with him/her.

Or by commenting it: someone is publishing an article or infographics. If you are familiar with this topic an think you can enrich this content by giving your own insights, do it. People generally appreciate it, can even thank you for that which is finally a recommendation that really matters and allow to be noticed by people who are not yet in your network.

But being visible on LinkedIn is not only a matter of being active on LinkedIn.

4/ Connect your profile with you other social media presences

follow-me-murad-osmann-20You have to try to drive attention to what you do and who you are.

To do so, you whole online presence and e-reputation will become a fishnet in which you want to attract new fishes, i.e. new contacts.

For instance,if you are blogging or using a Twitter profile to tweet regularly, use is! By mentioning your LinkedIn profile, what you post and create will be directly linked.

As a result, being active on various social media assets increase your potential to be seen!

Nevertheless these assets require time to use them, optimize them and monitor them frequently.

Nevertheless it can be really valuable in order to create new connections… of course. But is is also the first step to manage your own personal branding!

Have a quick explanation of what personal branding is!

By the way, don’t forget to connect with me, follow me or like my blog, and who knows, we might have the chance one day to share our opinions regarding these topics 🙂

Social media requirements: Why I quit blogging for a week… for coming back!

instahongongThis blog is still new and I’m still working on it, and by the way trying to improve my knowledge and competencies on blogging thanks to it.

It aims at analyzing also what can be the difficulties and what are the requirements when it comes to content creation and content management.

Last week was really interesting because I experienced my first difficulties in managing this blog while I was away in Honk Kong!

A few personnal obstacles

I had the chance to attend to Online Marketing, Social Media& Mobile in Asia 2015 in Hong-Kong in order to collect insights and best practices regarding online strategies by major tourism industry leaders in Hon Kong (to learn more about the event click here)

This event was really valuable to me and I’ve already shared in my previous posts a few takeaways about social media and mobile trends in Asia. You can by the way have a look at it by clicking here!

Unfortunately I had to face two main obstacles during my week away from home!

 Bruce Lee was not one of these difficulties!

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Jet lag is one of the main reason for which it was hard for me to be fresh enough to blog during my free time. Even if there is an app for that, I would say having a nap sometime could have helped but would not have been really appropriate when I felt the jet lag coming!

chickensoupmoiIntestinal infection is the second! In spite I’ve traveled a lot in asia I’ve never had to suffer this. Well, I would say, now it’s done even if of course I did not remember to have put this on my bucketlist!

Maybe I should not have eaten this chicken feet soup. I don’t usually post pictures of my food but of course people do it all the time on Instagram for instance 🙂

Time to analyze and create during the conference

Besides I use the remaining time I have during the conference for live tweeting

I’m really fond of livetweeting some of the events I attend to. It is a real benefit to me because Twitter helps you to focus on key elements and take aways you can more easily integrate, understand and memorize.

I also like to it because it helps to have some feedbacks or identified potential key acquaintances within the audience or located elsewhere.

The smoothie was amazing!!!!

networking

You can create contact with them more easily and with less randomly that just saying hello to the first personn you meet in the conference during a break. Indeed, when you usually have networking moments during an event, even if you might have a list of attendees or speakers, you don’t necessarily know people and decide to connect randomly. In that case live tweeting could allow you to connect with people you’ve not targeted yet.

Finally, the time left was then useful first to have some rest, recover and then to be back home!

How to be back on track?

As I’ve just mentionned it, I think live tweeting might be an interesting leverage in order to create some pieces of content about events that requires time but which could be really valuable!

Also, I didn’t do it but it would have been wise to post intermediary posts, shorter than the current articles in order to maintain the efforts of content curation and creation during my travel on the blog: infographics could be really useful for that. It could have been programmed and might have necessarily created more visibility than none in the meanwhile!

I would insist on that: scheduling the future posts is key. More than a week in advance could also be a solution. I will try to prepare my communication in consequences in the future. This is alos a good opportunity to work on more analyzed content for my articles and to be a little bit less in a hurry. A way to log out 🙂

What about you? What would be your advice?

Start blogging? 3 causes of stress and… satisfactions!

The first few articles I’ve already posted make me noticed how difficult it can be to be really invested and fully dedicated to design regular blog posts.

Creating valuable content is therefore a real challenge, and so it is for a brand that would like to increase its visibility on the web… without saying about a new amount of stress! Who said social media could help decrease stress?

This guy may feel stress because he is still using this old computer isn’t he?4ec20_185aa_Social-Media-Stress-e1336983593891

 1/ Time to be invested

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Finding ideas and inspiration is a daily exercise… Of course tools exist in order to be more reactive and to benefit of an “systematic monitoring and collection of topics” (personally I would add ScoopIt), articles that can be used as a starting point in your thinking.

Still, analyzing, elaborating a understandable frame in order to give an enlightning vision about it still requires time to think about it, and time to share this vision with others.

Adding visual elements is also dramatic in so far as you’ll have to find pictures, infographics and videos that are accurate and in line with the tone of the blog…. without even saying that you’ll also have to be sure that you have the rights to use it (this I have to learn fast!).

All this implies that you have to develop new competencies by finding accurate information, tutorials, understanding them and then apply them!

2/ Competencies to develop

WordPress culture: WordPress is a really good looking interface but as any tool… it is technical and therefore if the potential is high, so is the efforts in order to manage all the features available and not to be drown in it!

keywordsSEO techniques: I personnaly didn’t have a look at the plugins and tools sections for now on wordpress. I first want to handle properly the main setting of this blog editor. But seriously… when you hear of “keyword density”…Don’t you want to run away claiming that you are innocent? poor thing!

Graphic design: I really want to improve the blog’s visual identity in the coming month, in terms of templates used on WordPress as well as in terms of potential logos and pictures. This will also be linked with efforts to hae a more user-friendly interface.

3/ Fear over being read or not or making mistakes

I truely think that if you decide to start a blog you do it because you want to proove yourself that you are able to do it. As a result you also want to create the so called “valuable content”. A that is a huge source of stress indeed 🙂

Besides, you can also be followed by the fear of making mistakes. Writing things that are wrong, writing in an unapproriate manner or juts making spell mistakes or write gramatically incorrect. You can invoked a lot of reasons for not doing it. But by doing nothing, you’ll learn nothing!

Why continuing?

Woo_hoo_posterFirst, I’m really enthusiatic about creating this blog and sharing with you a few of my experiences. I also aim at growing my readers community and getting in contact with some of you in order to discuss such topics in the future. It is also a real luxury to do things we like!

Among the topics I imagine focusing on in the next few weeks, I’ll be detailing the potential of social web campaigns run on Instagram and Pinterest. I’m passionnate about photography so why not seizing the opportunity to share on some of my passions?

Feel free by the way to also connect with me on my Instagram account!

 

As you can imagine, i love travelling and therefore I’m also really inspired by tourism industry and will share some of my insights about this industry in the coming weeks!

In the meanwhile, I really thank all of you for your first impressions, share on social networks and advice! All this makes me grow! Hope to connect with you soon!